Bob Cummings to move into role of EVP Strategy and Guest Services
CALGARY, March 1, 2018 /CNW/ – With the announcement today by Swoop regarding the hiring of Steven Greenway as President, WestJet is pleased to announce the appointment of Bob Cummings as Executive Vice-President, Strategy and Guest Services. Bob will continue to report directly to WestJet Group President and CEO, Gregg Saretsky.
In this role Bob will assume responsibility for business development, strategy execution, including oversight of key in-year strategic initiatives, and guest services, including WestJet’s contact centre, and the critical guest-listening functions of guest relations and consumer research.
“I would like to thank Bob for the excellent foundation he and the Swoop team have built over the past number of months,” said Gregg Saretsky. “I look forward to Bob continuing to leverage his vast experience and deep understanding of WestJet as we continue to grow the company and improve service to our guests.”
Bob joined WestJet in 2005, and has almost 12 years at the EVP level in a variety of commercial roles.
WestJet is proud to be named Best Airline in Canada and one of the best Low Cost Airlines in North America, based on authentic reviews from the travelling public on Trip Advisor, the world’s largest travel site. We are one of very few airlines globally that does not commercially overbook. Together with our regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships. WestJet Vacations offers affordable, flexible vacations to more than 60 destinations and the choice of more than 800 hotels, resorts, condos and villas. Members of the WestJet Rewards program earn WestJet dollars on flights, vacation packages and more. Members use WestJet dollars towards the purchase of flights and vacations packages to any WestJet destination with no blackout periods, and have access to Member Exclusive fares offering deals to WestJet destinations throughout our network and those of our partner airlines.
Recent recognition includes:
2017 Five-Star Airline in the Low-Cost Category (The Airline Passenger Experience Association)
2017/2016 Canada’s Most Trusted Airline (Gustavson School of Business at the University of Victoria)
2017 Best Airline in Canada and Travellers’ Choice Winner Mid-Sized and Low Cost Airlines – North America (TripAdvisor Travelers’ Choice awards for Airlines)
2016 Canada’s most reputable company for Corporate Social Responsibility (Reputation Institute)
2016/2015/2014/2013/2012 Ranked top three for Canadian Brands (Canadian Business Magazine)
2016/2015/2014/2013 WestJet RBC World Elite MasterCard ranked #1 in Canada (MoneySense magazine)
2015/2011/2010/2008/2007/2006/2005 Canada’s Most Admired Corporate Culture (Waterstone Human Capital)
2015 Best Employers in Canada (Aon Hewitt)
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SOURCE WESTJET, an Alberta Partnership